With the concurrence of the Central Bank of Sri Lanka, a scheme called the “Financial Ombudsman, Sri Lanka” has been established. The commencement date was 1st of December 2003.Since then present holder MR Ananda Kumaradasa took over this office in May 2016.

The Financial Ombudsman has the power to inquire into and settle any complaints and disputes between individual customers and the financial institutions covered by the Ombudsman Scheme.

The financial institutions that are voluntarily participating in this scheme are only those regulated and supervised by the Central Bank of Sri Lanka. Currently they consist of the following

• Licensed Commercial Banks
• Licensed Specialised Banks
• Registered Finance Companies supervised by the Central Bank
• Primary Dealers licensed with and supervised by the Central Bank
• Leasing Companies licensed with and supervised by the Central Bank

The Ombudsman will be known as “The Financial Ombudsman, Sri Lanka”.

The Financial Ombudsman is a person of high repute with experience in Banking and Financial Services. He has been selected by a panel of representatives from the Central Bank, the Securities Exchange Commission, the Institute of Chartered Accountants, the Bar Association, the Organisation of Professional Associations and a representative of the participating financial institutions.

Application Forms – How to download a form?. Get help here

Form A – To be used for complaints to the Financial Institutions / Branch / Head Office. – Download – PDF / RTF

Form B – To be used for complaints to the Ombudsman. – Download – PDF / RTF